Cybersecurity threats keep growing. Companies need trusted partners to protect their data and systems. Optiv stands as a leader in cyber risk management and security solutions. The Manager of AFC Program Management role gives you a chance to lead a team that keeps clients safe and satisfied.

This career path matters now more than ever. Global cybercrime damages will hit $10.5 trillion every year by 2025, according to Cybersecurity Ventures. That staggering number pushes businesses to invest in managed security services. Your work in this role helps clients stay ahead of threats and keep their operations running.

You will work remotely from anywhere in the USA. You will lead a team of Program Managers and Senior Program Managers. You will shape how clients experience Optiv's Managed Services. This role puts you at the center of client success and operational excellence.

Manager, AFC Program Management

Role Overview: Lead a client-facing team that improves service impact, efficiency, and maturity for Optiv's Managed Services clients. You will act as the main escalation point for Sales, clients, and Cyber Operations leaders. Your focus stays on proactive problem management, clear metrics, and data-driven decisions that strengthen client relationships and operational outcomes.

Responsibilities

• Direct a team of Program Managers and Senior Program Managers toward measurable client success.
• Serve as a trusted escalation point for Sales teams, clients, and Cyber Operations Practice Leaders.
• Establish policies, procedures, and best practices that boost client operational experience.
• Drive KPI measurements and improve process documentation across managed services.
• Manage staffing activities including recruitment, scheduling, appraisals, and coaching.
• Identify cross-sell and upsell opportunities while delivering monthly and quarterly performance reports.

Qualifications and Profile

• Bachelor's degree from a four-year institution or equivalent work experience; Master's degree preferred.
• At least eight years of combined experience in professional services, customer service leadership, and managed services.
• Direct experience selling professional services and delivering client services.
• Strong business acumen and technical expertise with reporting platforms.
• Sharp analytical skills and complex problem-solving abilities under pressure.
• Excellent written and verbal communication for emails, phone calls, and presentations.

You will help Optiv advance Cyber Operations services while mentoring your team. Your work directly improves client retention and service maturity. By building strong relationships with clients and internal leaders, you create a ripple effect that strengthens the entire organization.

Company Overview: Optiv's Story and Mission

Optiv began in 2015. Two cybersecurity companies, Accuvant and FishNet Security, merged to form a powerhouse focused on end-to-end cyber risk management. Headquartered in Denver, Colorado, Optiv now operates across North America and beyond. The company helps clients plan, build, and run successful security programs.

Optiv's mission centers on helping businesses manage cyber risk and adopt agile, adaptive security solutions. The company values inclusion, continuous learning, and community engagement. Employee Resource Groups give you a voice and a place to connect with colleagues who share your interests. The "Optiv Chips In" volunteer program shows the company's commitment to giving back.

Work-life balance stands as a core priority. Optiv provides professional training resources and the technology you need for productive remote work. The culture rewards self-starters who take ownership and push for improvement. Your leadership will shape how clients perceive Optiv's managed services.

Salary and Benefits Insight

Program management leaders in cybersecurity earn competitive pay. Glassdoor reports that a Program Manager at Optiv earns an average base salary between $110,000 and $140,000 per year. Senior Program Managers and Managers can command higher ranges based on experience and location. Remote flexibility adds value beyond the paycheck.

Optiv offers a full benefits package. You get health insurance, dental and vision coverage, and retirement plans. Paid time off supports your work-life balance. Professional development stipends help you grow your skills. The remote setup includes equipment and technology support to keep you productive from home.

Unique incentives include access to Employee Resource Groups and volunteer opportunities. You can join communities focused on mentorship, diversity, and professional growth. These perks build a sense of belonging even when you work remotely.

Career Growth and Industry Outlook

Cybersecurity jobs keep growing fast. The U.S. Bureau of Labor Statistics projects 32 percent growth for information security analysts from 2022 to 2032. That rate far outpaces most other occupations. Your move into AFC Program Management opens doors to senior leadership roles in security operations and client success.

Managed security services keep expanding. Businesses prefer outsourcing security monitoring and response to experts like Optiv. This trend creates steady demand for program managers who understand both technical and business sides. Your ability to translate data into decisions makes you valuable.

Emerging trends include AI-driven security tools and zero-trust frameworks. You will need to stay current on these shifts. Optiv invests in training that helps you and your team adapt. Long-term growth can lead to Director or VP roles in Cyber Operations or Client Experience.

Job Application Tips for This Role

Your resume must show leadership, client success, and operational results. Use numbers where you can. For example, "Led a team of 10 program managers serving 40 enterprise clients" beats a vague statement. Highlight your experience with managed services and professional services sales.

Prepare for behavioral interview questions. Interviewers will ask how you handle escalations, coach underperforming employees, and use data to improve processes. Use the STAR method: Situation, Task, Action, Result. Practice your answers out loud. Review our interview preparation guide for more structured advice.

Certifications help you stand out. Consider ITIL for service management, PMP for project leadership, or CISSP for security knowledge. Update your resume tips before you apply. Avoid common pitfalls like generic cover letters or missing metrics. Show you understand Optiv's managed services model.

Networking also plays a role. Connect with current Optiv employees on LinkedIn. Learn about the company culture from insiders. Use our networking guide to start conversations that lead to referrals.

Glossary of Key Terms

• AFC: Advanced Fusion Center, Optiv's hub for managed security monitoring and response.
• KPI: Key Performance Indicator, a measurable value that shows how effectively a team meets objectives.
• Managed Services: Ongoing security operations delivered by a provider like Optiv on behalf of clients.
• Escalation Point: A designated person who handles urgent client issues that require senior attention.
• Professional Services: Project-based consulting work that helps clients design or improve security programs.
• Business Acumen: Understanding how business decisions affect financial and operational outcomes.

How This Role Connects to Optiv's Bigger Mission

Your leadership directly shapes how clients trust Optiv. When your team resolves issues fast and communicates clearly, clients stay loyal. That loyalty drives revenue and growth. You also mentor future leaders who will carry Optiv's values forward.

Consider a client onboarding project you will coordinate. You ensure the project finishes within scope, on time, and on budget. That success becomes a case study for other clients. Your ability to present monthly reports with executive presence influences key decisions. These outcomes show why the Manager of AFC Program Management role matters to the entire company.

You will also work with internal teams to advance Cyber Operations services. That collaboration breaks silos and speeds up innovation. Your team's proactive problem management reduces churn and builds a culture of continuous improvement. Optiv's future depends on leaders like you.

Why Remote Work Fits This Role

Optiv designed this role for remote success. You receive the technology and tools to manage your team from anywhere in the USA. Virtual collaboration platforms keep you connected to clients and colleagues. Flexible hours help you balance work and personal life.

Remote work demands strong communication skills. You will lead meetings, write clear emails, and present reports without in-person cues. Your ability to read tone and adapt your message becomes critical. Optiv values self-starters who thrive without constant supervision.

If you have led remote teams before, highlight that in your application. Show examples of how you kept engagement high and metrics strong from a distance. Employers want proof that you can deliver results no matter where you sit.

Internal Opportunities to Explore

While you consider this role, explore related openings and career guides. Our CEO job insights show how leadership roles vary across industries. The Senior Software Engineer role offers a view into technical career paths. For service leadership, check the Guest Services Manager position. Each link helps you compare responsibilities and growth potential.

If you want to strengthen soft skills before applying, read our essential soft skills employers look for. Build a stronger LinkedIn presence with this LinkedIn guide. Find legitimate remote jobs using our online job search steps.

Frequently Asked Questions

Below are answers to common questions about working with Jobs Scholar Guide and submitting job posts. For questions specific to the Optiv role, contact Optiv's talent team directly through the application link.

Authoritative Resources for Your Research

Before you apply, verify the details with trusted sources. Visit the official Optiv careers page for the full job description and application. Check Glassdoor salary data for current pay ranges. Review BLS projections for cybersecurity job growth. Read Cybersecurity Ventures for global cost forecasts.

Final Thoughts Before You Apply

This role rewards leaders who combine operational discipline with client empathy. You will build processes, mentor people, and shape the future of managed security services. Optiv gives you the platform to make a real impact from your home office.

Review your resume. Update your LinkedIn. Practice your stories about leading teams and solving problems. Then click the button below to start your application.